Question 1

How long does an install take?

Accepted Answer

Most whole-home + RO installs finish in 4-6 hours. The whole-home unit ties into your main water line; the RO mounts under your kitchen sink. We pull the permit, our NC-licensed plumber does the tie-in, and you get your system up the same day.

Question 2

How much does the Complete Home System bundle cost?

Accepted Answer

$2,699 installed during founder pricing through July 31, 2026. That includes the whole-home softener + carbon filtration AND the HW800 AlkaPro under-sink RO drinking water system. After July 31 the bundle reverts to retail (~$5,998 of equipment + install).

Question 3

What's the warranty on the equipment?

Accepted Answer

Two distinct warranties: the equipment itself is covered by Honest Water Co's manufacturer warranty (terms vary by component — see HW warranty doc). Our installation work — fittings, drain integration, code-compliant routing — is covered by RWP's lifetime workmanship warranty. Both apply at the same time but cover different things.

Question 4

Why is chloramine in Triangle tap water?

Accepted Answer

Most Triangle utilities (Raleigh, Cary, Durham, Chapel Hill via OWASA) use chloramine instead of chlorine because it persists longer in the distribution system. You can taste it; standard carbon filters don't fully remove it. Catalytic activated carbon, used in our whole-home unit, does.

Question 5

Is there PFAS in Triangle drinking water?

Accepted Answer

Trace levels of PFAS have been detected in several Triangle utilities, especially those that draw from Cape Fear basin sources (Cary, Apex via Jordan Lake; Pittsboro). Levels are below current EPA enforceable limits but above the new 2024 health-based MCLs. NSF P473 certified RO systems remove 99%+ of PFOA/PFOS.

Question 6

Is Triangle municipal water actually hard?

Accepted Answer

No — Triangle municipal water averages 1.3-2.7 GPG (slightly hard or below). Raleigh Water draws from Falls Lake (~1.5 GPG); Cary draws from Jordan Lake (~1.7 GPG). The bigger municipal-water concerns are chloramine disinfection, trihalomethanes, and trace PFAS in some sources.

Question 7

Does Smithfield use the same water source as Clayton?

Accepted Answer

Same river (Neuse) but different treatment plant — Smithfield operates the Town of Smithfield Public Utilities WTP, downstream of Clayton's intake. Chemistry: free chlorine, ~1.8 GPG hardness, with somewhat higher agricultural-runoff signal than Clayton (more upstream Neuse contributing area).

Question 8

Are rural Johnston County properties around Smithfield often on wells?

Accepted Answer

Yes — large swaths of Johnston County outside Smithfield's town limits (toward Pine Level, Selma east, Four Oaks south) are on private wells. Well water in this area can show high iron + manganese with acidic pH. Smithfield's town supply is a meaningful chemistry shift from rural Johnston well water.

Question 9

Do historic Smithfield homes have lead pipe risk?

Accepted Answer

Yes — Smithfield has substantial pre-1900 housing in the Hastings Historic District and the area south of Market St. Lead solder in interior plumbing is more common here than in newer Triangle suburbs. RO at the drinking tap is recommended for any pre-1986 home in central Smithfield.

Water filtration for Smithfield homeowners.

What's in Smithfield's water

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Smithfield neighborhoods we serve

Built for Smithfield's water specifically

Whole-Home Filtration

Reverse Osmosis

Well Water Treatment

Specialty Services

We also install near Smithfield

Clayton

Wendell

Garner

Knightdale

Common questions in Smithfield

The two reads that explain everything

Triangle Water Quality Report 2026

Complete Home Water System Guide

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