Question 1

How long does an install take?

Accepted Answer

Most whole-home + RO installs finish in 4-6 hours. The whole-home unit ties into your main water line; the RO mounts under your kitchen sink. We pull the permit, our NC-licensed plumber does the tie-in, and you get your system up the same day.

Question 2

How much does the Complete Home System bundle cost?

Accepted Answer

$2,699 installed during founder pricing through July 31, 2026. That includes the whole-home softener + carbon filtration AND the HW800 AlkaPro under-sink RO drinking water system. After July 31 the bundle reverts to retail (~$5,998 of equipment + install).

Question 3

What's the warranty on the equipment?

Accepted Answer

Two distinct warranties: the equipment itself is covered by Honest Water Co's manufacturer warranty (terms vary by component — see HW warranty doc). Our installation work — fittings, drain integration, code-compliant routing — is covered by RWP's lifetime workmanship warranty. Both apply at the same time but cover different things.

Question 4

Why is chloramine in Triangle tap water?

Accepted Answer

Most Triangle utilities (Raleigh, Cary, Durham, Chapel Hill via OWASA) use chloramine instead of chlorine because it persists longer in the distribution system. You can taste it; standard carbon filters don't fully remove it. Catalytic activated carbon, used in our whole-home unit, does.

Question 5

Is there PFAS in Triangle drinking water?

Accepted Answer

Trace levels of PFAS have been detected in several Triangle utilities, especially those that draw from Cape Fear basin sources (Cary, Apex via Jordan Lake; Pittsboro). Levels are below current EPA enforceable limits but above the new 2024 health-based MCLs. NSF P473 certified RO systems remove 99%+ of PFOA/PFOS.

Question 6

Is Triangle municipal water actually hard?

Accepted Answer

No — Triangle municipal water averages 1.3-2.7 GPG (slightly hard or below). Raleigh Water draws from Falls Lake (~1.5 GPG); Cary draws from Jordan Lake (~1.7 GPG). The bigger municipal-water concerns are chloramine disinfection, trihalomethanes, and trace PFAS in some sources.

Question 7

Is Knightdale water the same as Raleigh's?

Accepted Answer

Yes — Knightdale is a wholesale customer of Raleigh Water, getting finished water from Falls Lake via Raleigh's treatment plant. Chemistry matches: chloramine, ~1.5 GPG, the same trace PFAS profile. The town doesn't have a separate treatment plant or independent source.

Question 8

Are Knightdale Station and other newer subdivisions free of lead concerns?

Accepted Answer

Yes for the most part. Knightdale Station, Briar Chapel, Smith Farm, Princeton Manor — almost all Knightdale residential growth is post-2000, well after the 1986 federal lead-solder ban. Pre-1986 housing is concentrated in older downtown Knightdale around First Ave. For newer-construction Knightdale homes the value-add is chloramine + hardness filtration, not lead.

Question 9

Do homes east of Knightdale toward Wendell use the same water?

Accepted Answer

Largely yes if they're on town water — both Knightdale and Wendell are Raleigh Water customers. East of the I-540 corridor toward Wendell Falls some properties remain on private wells; well water in this area shows hardness, iron, and occasional sulfur smell from organics in the groundwater. Different filtration approach.

Water filtration for Knightdale homeowners.

What's in Knightdale's water

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Knightdale neighborhoods we serve

Built for Knightdale's water specifically

Whole-Home Filtration

Reverse Osmosis

Well Water Treatment

Specialty Services

We also install near Knightdale

Wendell

Raleigh

Garner

Rolesville

Common questions in Knightdale

The two reads that explain everything

Triangle Water Quality Report 2026

Complete Home Water System Guide

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