Question 1

How long does an install take?

Accepted Answer

Most whole-home + RO installs finish in 4-6 hours. The whole-home unit ties into your main water line; the RO mounts under your kitchen sink. We pull the permit, our NC-licensed plumber does the tie-in, and you get your system up the same day.

Question 2

How much does the Complete Home System bundle cost?

Accepted Answer

$2,699 installed during founder pricing through July 31, 2026. That includes the whole-home softener + carbon filtration AND the HW800 AlkaPro under-sink RO drinking water system. After July 31 the bundle reverts to retail (~$5,998 of equipment + install).

Question 3

What's the warranty on the equipment?

Accepted Answer

Two distinct warranties: the equipment itself is covered by Honest Water Co's manufacturer warranty (terms vary by component — see HW warranty doc). Our installation work — fittings, drain integration, code-compliant routing — is covered by RWP's lifetime workmanship warranty. Both apply at the same time but cover different things.

Question 4

Why is chloramine in Triangle tap water?

Accepted Answer

Most Triangle utilities (Raleigh, Cary, Durham, Chapel Hill via OWASA) use chloramine instead of chlorine because it persists longer in the distribution system. You can taste it; standard carbon filters don't fully remove it. Catalytic activated carbon, used in our whole-home unit, does.

Question 5

Is there PFAS in Triangle drinking water?

Accepted Answer

Trace levels of PFAS have been detected in several Triangle utilities, especially those that draw from Cape Fear basin sources (Cary, Apex via Jordan Lake; Pittsboro). Levels are below current EPA enforceable limits but above the new 2024 health-based MCLs. NSF P473 certified RO systems remove 99%+ of PFOA/PFOS.

Question 6

Is Triangle municipal water actually hard?

Accepted Answer

No — Triangle municipal water averages 1.3-2.7 GPG (slightly hard or below). Raleigh Water draws from Falls Lake (~1.5 GPG); Cary draws from Jordan Lake (~1.7 GPG). The bigger municipal-water concerns are chloramine disinfection, trihalomethanes, and trace PFAS in some sources.

Question 7

Is Wendell water the same as Raleigh's?

Accepted Answer

Yes — Wendell is a Raleigh Water wholesale customer. The town purchases finished water from Raleigh's Falls Lake treatment system and redistributes it through municipal mains. Chemistry matches Raleigh: chloramine, ~1.5 GPG.

Question 8

Are Wendell Falls homes likely to have lead pipe risk?

Accepted Answer

No — Wendell Falls is a post-2010 master-planned community, well after the 1986 federal lead-solder ban. Interior lead risk is minimal. The dominant filtration value here is chloramine taste/odor reduction + softening for spot-free dishes and longer appliance life.

Question 9

Should older downtown Wendell homes be tested for lead?

Accepted Answer

Pre-1986 homes in downtown Wendell (along S Main St, 3rd St, and W Campen St) may have lead solder in interior plumbing. Raleigh Water's treated finished water is treated to limit leaching, but house-side conditions vary. We test before quoting any pre-1986 Wendell home.

Water filtration for Wendell homeowners.

What's in Wendell's water

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Wendell neighborhoods we serve

Built for Wendell's water specifically

Whole-Home Filtration

Reverse Osmosis

Well Water Treatment

Specialty Services

We also install near Wendell

Zebulon

Knightdale

Clayton

Rolesville

Common questions in Wendell

The two reads that explain everything

Triangle Water Quality Report 2026

Complete Home Water System Guide

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