Question 1

How long does an install take?

Accepted Answer

Most whole-home + RO installs finish in 4-6 hours. The whole-home unit ties into your main water line; the RO mounts under your kitchen sink. We pull the permit, our NC-licensed plumber does the tie-in, and you get your system up the same day.

Question 2

How much does the Complete Home System bundle cost?

Accepted Answer

$2,699 installed during founder pricing through July 31, 2026. That includes the whole-home softener + carbon filtration AND the HW800 AlkaPro under-sink RO drinking water system. After July 31 the bundle reverts to retail (~$5,998 of equipment + install).

Question 3

What's the warranty on the equipment?

Accepted Answer

Two distinct warranties: the equipment itself is covered by Honest Water Co's manufacturer warranty (terms vary by component — see HW warranty doc). Our installation work — fittings, drain integration, code-compliant routing — is covered by RWP's lifetime workmanship warranty. Both apply at the same time but cover different things.

Question 4

Why is chloramine in Triangle tap water?

Accepted Answer

Most Triangle utilities (Raleigh, Cary, Durham, Chapel Hill via OWASA) use chloramine instead of chlorine because it persists longer in the distribution system. You can taste it; standard carbon filters don't fully remove it. Catalytic activated carbon, used in our whole-home unit, does.

Question 5

Is there PFAS in Triangle drinking water?

Accepted Answer

Trace levels of PFAS have been detected in several Triangle utilities, especially those that draw from Cape Fear basin sources (Cary, Apex via Jordan Lake; Pittsboro). Levels are below current EPA enforceable limits but above the new 2024 health-based MCLs. NSF P473 certified RO systems remove 99%+ of PFOA/PFOS.

Question 6

Is Triangle municipal water actually hard?

Accepted Answer

No — Triangle municipal water averages 1.3-2.7 GPG (slightly hard or below). Raleigh Water draws from Falls Lake (~1.5 GPG); Cary draws from Jordan Lake (~1.7 GPG). The bigger municipal-water concerns are chloramine disinfection, trihalomethanes, and trace PFAS in some sources.

Question 7

Does Apex share water with Cary?

Accepted Answer

Yes — Apex is on the Cary/Apex Water Treatment Plant, which means identical source water (Jordan Lake), identical treatment (chloramine), and identical 1,4-dioxane exposure. If you've read anything about Cary's water quality, it applies to your Apex tap word-for-word.

Question 8

Are wells common in south Apex?

Accepted Answer

Yes — properties south of Old US-1 and west of the airport (Friendship, parts of Apex Peakway south, scattered Holly Springs Rd properties) are often on private wells rather than city water. Well water in this area frequently shows iron, manganese, and acidic pH below 6.5. Different equipment than the city-water bundle.

Question 9

Is 1,4-dioxane a real concern in Apex tap water?

Accepted Answer

Yes — same Jordan Lake source as Cary, same upstream Haw River wastewater dischargers, same 1,4-dioxane detections in finished water. Apex households on city water benefit most from reverse osmosis at the drinking tap; activated carbon alone won't fully remove dioxane.

Water filtration for Apex homeowners.

What's in Apex's water

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Apex neighborhoods we serve

Built for Apex's water specifically

Whole-Home Filtration

Reverse Osmosis

Well Water Treatment

Specialty Services

We also install near Apex

Cary

Holly Springs

Morrisville

Fuquay-Varina

Common questions in Apex

The two reads that explain everything

Triangle Water Quality Report 2026

Complete Home Water System Guide

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