Privacy Policy

Raleigh Water Pros LLC ("we," "us," "our") respects your privacy. This Privacy Policy explains what information we collect, how we use it, and what choices you have.

What we collect

We collect information you provide when you request a free water report, request a quote, submit a contact form, or sign up for our newsletter. This includes name, email, phone number, address, and any details you share about your water concerns.

We use cookie-free traffic analytics (Plausible) and a privacy-respecting product analytics tool (PostHog, loaded after first interaction). We do not track you across third-party sites.

How we use information

We use your information to produce your personalized water report, schedule and deliver install service, communicate about your report or install, send transactional emails, and (with your consent) include you in newsletter sends. We do not sell your information.

SMS Communications

When you provide your mobile phone number and consent to receive text messages from Raleigh Water Pros LLC, we collect the mobile number, your name, and related contact information for the purpose of sending you appointment confirmations, appointment reminders, water report delivery notifications, scheduling updates, service notifications, and occasional follow-up communications.

No mobile information will be shared with third parties or affiliates for marketing or promotional purposes. Information sharing to subcontractors supporting our SMS program (for example, our messaging service provider) is permitted solely to operate the SMS program. All other categories of data sharing described in this Privacy Policy exclude text messaging originator opt-in data and consent; this information will not be shared with any third parties.

Message frequency varies. Message and data rates may apply. You can opt out at any time by replying STOP to any message, or reply HELP for help. For assistance, contact us at contact@raleighwaterpros.com or (984) 384-6991.

Service providers

We use Sanity (CMS), Vercel (hosting), Supabase (database), Resend (transactional email), GoHighLevel (CRM), Plausible (analytics), and PostHog (analytics). Each is bound by their own privacy policy and we share only what's needed to operate the site and service.

Your rights

You can ask us to access, correct, or delete your information at any time by emailing contact@raleighwaterpros.com.

Contact

Questions about this policy? Email contact@raleighwaterpros.com or call (984) 384-6991.