Question 1

How long does an install take?

Accepted Answer

Most whole-home + RO installs finish in 4-6 hours. The whole-home unit ties into your main water line; the RO mounts under your kitchen sink. We pull the permit, our NC-licensed plumber does the tie-in, and you get your system up the same day.

Question 2

How much does the Complete Home System bundle cost?

Accepted Answer

$2,699 installed during founder pricing through July 31, 2026. That includes the whole-home softener + carbon filtration AND the HW800 AlkaPro under-sink RO drinking water system. After July 31 the bundle reverts to retail (~$5,998 of equipment + install).

Question 3

What's the warranty on the equipment?

Accepted Answer

Two distinct warranties: the equipment itself is covered by Honest Water Co's manufacturer warranty (terms vary by component — see HW warranty doc). Our installation work — fittings, drain integration, code-compliant routing — is covered by RWP's lifetime workmanship warranty. Both apply at the same time but cover different things.

Question 4

Why is chloramine in Triangle tap water?

Accepted Answer

Most Triangle utilities (Raleigh, Cary, Durham, Chapel Hill via OWASA) use chloramine instead of chlorine because it persists longer in the distribution system. You can taste it; standard carbon filters don't fully remove it. Catalytic activated carbon, used in our whole-home unit, does.

Question 5

Is there PFAS in Triangle drinking water?

Accepted Answer

Trace levels of PFAS have been detected in several Triangle utilities, especially those that draw from Cape Fear basin sources (Cary, Apex via Jordan Lake; Pittsboro). Levels are below current EPA enforceable limits but above the new 2024 health-based MCLs. NSF P473 certified RO systems remove 99%+ of PFOA/PFOS.

Question 6

Is Triangle municipal water actually hard?

Accepted Answer

No — Triangle municipal water averages 1.3-2.7 GPG (slightly hard or below). Raleigh Water draws from Falls Lake (~1.5 GPG); Cary draws from Jordan Lake (~1.7 GPG). The bigger municipal-water concerns are chloramine disinfection, trihalomethanes, and trace PFAS in some sources.

Question 7

Is Raleigh tap water hard or soft?

Accepted Answer

Raleigh tap water tests at ~1.5 GPG — soft to slightly hard. The Falls Lake source carries naturally low calcium and magnesium, well below the 7 GPG national municipal average. You won't see the chalky scale most parts of the U.S. deal with, but a softener still pays off if you want long-lived appliances and spot-free dishes.

Question 8

Does Raleigh use chloramine for disinfection?

Accepted Answer

Yes. City of Raleigh Public Utilities uses chloramine (chlorine + ammonia) as a secondary disinfectant — more stable in the distribution system than free chlorine, but harder to remove at the tap. Standard pitcher carbon filters barely touch it; catalytic carbon is the correct technology, and that's what our whole-home system uses.

Question 9

Do older Raleigh homes inside the beltline have lead pipe risk?

Accepted Answer

Pre-1986 homes in Five Points, Boylan Heights, Hayes Barton, and parts of Mordecai may have lead solder in interior plumbing — Raleigh Water's finished water leaves the plant at 0.001 ppm lead (well under the EPA 0.015 ppm action level), but house-side plumbing can leach lead between the meter and your tap. The RO under-sink filter handles drinking-water lead; we test before quoting.

Water filtration for Raleigh homeowners.

What's in Raleigh's water

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Raleigh neighborhoods we serve

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Whole-Home Filtration

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Specialty Services

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Common questions in Raleigh

The two reads that explain everything

Triangle Water Quality Report 2026

Complete Home Water System Guide

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