Question 1

How long does an install take?

Accepted Answer

Most whole-home + RO installs finish in 4-6 hours. The whole-home unit ties into your main water line; the RO mounts under your kitchen sink. We pull the permit, our NC-licensed plumber does the tie-in, and you get your system up the same day.

Question 2

How much does the Complete Home System bundle cost?

Accepted Answer

$2,699 installed during founder pricing through July 31, 2026. That includes the whole-home softener + carbon filtration AND the HW800 AlkaPro under-sink RO drinking water system. After July 31 the bundle reverts to retail (~$5,998 of equipment + install).

Question 3

What's the warranty on the equipment?

Accepted Answer

Two distinct warranties: the equipment itself is covered by Honest Water Co's manufacturer warranty (terms vary by component — see HW warranty doc). Our installation work — fittings, drain integration, code-compliant routing — is covered by RWP's lifetime workmanship warranty. Both apply at the same time but cover different things.

Question 4

Why is chloramine in Triangle tap water?

Accepted Answer

Most Triangle utilities (Raleigh, Cary, Durham, Chapel Hill via OWASA) use chloramine instead of chlorine because it persists longer in the distribution system. You can taste it; standard carbon filters don't fully remove it. Catalytic activated carbon, used in our whole-home unit, does.

Question 5

Is there PFAS in Triangle drinking water?

Accepted Answer

Trace levels of PFAS have been detected in several Triangle utilities, especially those that draw from Cape Fear basin sources (Cary, Apex via Jordan Lake; Pittsboro). Levels are below current EPA enforceable limits but above the new 2024 health-based MCLs. NSF P473 certified RO systems remove 99%+ of PFOA/PFOS.

Question 6

Is Triangle municipal water actually hard?

Accepted Answer

No — Triangle municipal water averages 1.3-2.7 GPG (slightly hard or below). Raleigh Water draws from Falls Lake (~1.5 GPG); Cary draws from Jordan Lake (~1.7 GPG). The bigger municipal-water concerns are chloramine disinfection, trihalomethanes, and trace PFAS in some sources.

Question 7

Where does Garner tap water actually come from?

Accepted Answer

Garner is a Raleigh Water customer — finished water flows from the Dempsey E. Benton Water Treatment Plant in southeast Raleigh (which physically sits in Garner) using Lake Benson and Lake Wheeler as the raw-water reservoirs. Chemistry matches Raleigh: chloramine, ~1.5 GPG. The plant is named for a former Raleigh public works director, not the city of Garner.

Question 8

Are most Garner homes new enough to avoid lead concerns?

Accepted Answer

Largely yes — Garner saw most of its residential growth post-2000 (Cleveland Springs, Wheeler Oaks, Highland Trails, Lochmere). Pre-1986 housing concentrates in older downtown Garner (Garner Magnet area, NW Garner). For post-2000 housing the dominant filtration value is softener + carbon for the chloramine, not lead.

Question 9

Are there pockets of Garner on private well water?

Accepted Answer

Properties south and east of Garner toward Cleveland and Auburn — especially around Old Stage Rd, the rural-residential edges toward Johnston County — often use private wells. Well water here can show iron, manganese, and lower pH. Different equipment than the Raleigh-Water city bundle.

Water filtration for Garner homeowners.

What's in Garner's water

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Garner neighborhoods we serve

Built for Garner's water specifically

Whole-Home Filtration

Reverse Osmosis

Well Water Treatment

Specialty Services

We also install near Garner

Raleigh

Knightdale

Clayton

Cary

Common questions in Garner

The two reads that explain everything

Triangle Water Quality Report 2026

Complete Home Water System Guide

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