Question 1

How long does an install take?

Accepted Answer

Most whole-home + RO installs finish in 4-6 hours. The whole-home unit ties into your main water line; the RO mounts under your kitchen sink. We pull the permit, our NC-licensed plumber does the tie-in, and you get your system up the same day.

Question 2

How much does the Complete Home System bundle cost?

Accepted Answer

$2,699 installed during founder pricing through July 31, 2026. That includes the whole-home softener + carbon filtration AND the HW800 AlkaPro under-sink RO drinking water system. After July 31 the bundle reverts to retail (~$5,998 of equipment + install).

Question 3

What's the warranty on the equipment?

Accepted Answer

Two distinct warranties: the equipment itself is covered by Honest Water Co's manufacturer warranty (terms vary by component — see HW warranty doc). Our installation work — fittings, drain integration, code-compliant routing — is covered by RWP's lifetime workmanship warranty. Both apply at the same time but cover different things.

Question 4

Why is chloramine in Triangle tap water?

Accepted Answer

Most Triangle utilities (Raleigh, Cary, Durham, Chapel Hill via OWASA) use chloramine instead of chlorine because it persists longer in the distribution system. You can taste it; standard carbon filters don't fully remove it. Catalytic activated carbon, used in our whole-home unit, does.

Question 5

Is there PFAS in Triangle drinking water?

Accepted Answer

Trace levels of PFAS have been detected in several Triangle utilities, especially those that draw from Cape Fear basin sources (Cary, Apex via Jordan Lake; Pittsboro). Levels are below current EPA enforceable limits but above the new 2024 health-based MCLs. NSF P473 certified RO systems remove 99%+ of PFOA/PFOS.

Question 6

Is Triangle municipal water actually hard?

Accepted Answer

No — Triangle municipal water averages 1.3-2.7 GPG (slightly hard or below). Raleigh Water draws from Falls Lake (~1.5 GPG); Cary draws from Jordan Lake (~1.7 GPG). The bigger municipal-water concerns are chloramine disinfection, trihalomethanes, and trace PFAS in some sources.

Question 7

Where does Clayton tap water come from?

Accepted Answer

Clayton operates its own water treatment from the Neuse River — completely independent of Raleigh Water. Chemistry: free chlorine disinfection (not chloramine like Raleigh), ~1.5 GPG hardness, distinct from any Cape Fear or Falls Lake supply. The independence is unusual for a town this close to Raleigh.

Question 8

Should Clayton residents worry about agricultural runoff in the Neuse?

Accepted Answer

It's a real but measurable concern. Upstream Neuse River agricultural and CAFO (concentrated animal feeding operation) runoff contributes elevated nitrate and atrazine seasonally. Clayton's treatment plant reduces both to within EPA limits, but household-level catalytic carbon + RO adds an extra layer of seasonal-variation buffering.

Question 9

Are newer Clayton neighborhoods like Flowers Plantation free of lead concerns?

Accepted Answer

Yes — Flowers Plantation, Riverwood, Glen Laurel, and most Clayton post-2000 growth carry minimal lead-solder risk. Pre-1986 housing concentrates in downtown Clayton along E Main St and S O'Neil St. For the dominant new-construction stock, filtration value is in chlorination byproducts + hardness, not lead.

Water filtration for Clayton homeowners.

What's in Clayton's water

Want this customized for your specific address?

Clayton neighborhoods we serve

Built for Clayton's water specifically

Whole-Home Filtration

Reverse Osmosis

Well Water Treatment

Specialty Services

We also install near Clayton

Knightdale

Garner

Wendell

Smithfield

Common questions in Clayton

The two reads that explain everything

Triangle Water Quality Report 2026

Complete Home Water System Guide

Ready to see what's in Clayton's water?