Question 1

How long does an install take?

Accepted Answer

Most whole-home + RO installs finish in 4-6 hours. The whole-home unit ties into your main water line; the RO mounts under your kitchen sink. We pull the permit, our NC-licensed plumber does the tie-in, and you get your system up the same day.

Question 2

How much does the Complete Home System bundle cost?

Accepted Answer

$2,699 installed during founder pricing through July 31, 2026. That includes the whole-home softener + carbon filtration AND the HW800 AlkaPro under-sink RO drinking water system. After July 31 the bundle reverts to retail (~$5,998 of equipment + install).

Question 3

What's the warranty on the equipment?

Accepted Answer

Two distinct warranties: the equipment itself is covered by Honest Water Co's manufacturer warranty (terms vary by component — see HW warranty doc). Our installation work — fittings, drain integration, code-compliant routing — is covered by RWP's lifetime workmanship warranty. Both apply at the same time but cover different things.

Question 4

Why is chloramine in Triangle tap water?

Accepted Answer

Most Triangle utilities (Raleigh, Cary, Durham, Chapel Hill via OWASA) use chloramine instead of chlorine because it persists longer in the distribution system. You can taste it; standard carbon filters don't fully remove it. Catalytic activated carbon, used in our whole-home unit, does.

Question 5

Is there PFAS in Triangle drinking water?

Accepted Answer

Trace levels of PFAS have been detected in several Triangle utilities, especially those that draw from Cape Fear basin sources (Cary, Apex via Jordan Lake; Pittsboro). Levels are below current EPA enforceable limits but above the new 2024 health-based MCLs. NSF P473 certified RO systems remove 99%+ of PFOA/PFOS.

Question 6

Is Triangle municipal water actually hard?

Accepted Answer

No — Triangle municipal water averages 1.3-2.7 GPG (slightly hard or below). Raleigh Water draws from Falls Lake (~1.5 GPG); Cary draws from Jordan Lake (~1.7 GPG). The bigger municipal-water concerns are chloramine disinfection, trihalomethanes, and trace PFAS in some sources.

Question 7

Where does Mebane tap water come from?

Accepted Answer

Mebane Public Works draws from Graham-Mebane Lake, a regional reservoir operated jointly by the cities of Mebane and Graham. The lake is in the Haw River watershed, which means real upstream PFAS exposure from textile and industrial dischargers in the Burlington area.

Question 8

Is PFAS in Mebane drinking water a real concern?

Accepted Answer

Yes — Graham-Mebane Lake is in the upper Haw River watershed, downstream of significant PFAS dischargers in the Burlington area. Detections are below Pittsboro's levels but well above Falls Lake or Cane Creek source water. Whole-home catalytic carbon helps; RO at the drinking tap is the most reliable household-level PFAS removal.

Question 9

Does Mebane water differ if you're on the Alamance vs Orange County side?

Accepted Answer

Functionally no — Mebane straddles the Alamance/Orange county line but the entire city uses the same Mebane Public Works supply from Graham-Mebane Lake. The county line doesn't represent a water-system boundary the way it would for Raleigh Water vs OWASA elsewhere.

Water filtration for Mebane homeowners.

What's in Mebane's water

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Mebane neighborhoods we serve

Built for Mebane's water specifically

Whole-Home Filtration

Reverse Osmosis

Well Water Treatment

Specialty Services

We also install near Mebane

Graham

Hillsborough

Burlington

Carrboro

Common questions in Mebane

The two reads that explain everything

Triangle Water Quality Report 2026

Complete Home Water System Guide

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