Question 1

How long does an install take?

Accepted Answer

Most whole-home + RO installs finish in 4-6 hours. The whole-home unit ties into your main water line; the RO mounts under your kitchen sink. We pull the permit, our NC-licensed plumber does the tie-in, and you get your system up the same day.

Question 2

How much does the Complete Home System bundle cost?

Accepted Answer

$2,699 installed during founder pricing through July 31, 2026. That includes the whole-home softener + carbon filtration AND the HW800 AlkaPro under-sink RO drinking water system. After July 31 the bundle reverts to retail (~$5,998 of equipment + install).

Question 3

What's the warranty on the equipment?

Accepted Answer

Two distinct warranties: the equipment itself is covered by Honest Water Co's manufacturer warranty (terms vary by component — see HW warranty doc). Our installation work — fittings, drain integration, code-compliant routing — is covered by RWP's lifetime workmanship warranty. Both apply at the same time but cover different things.

Question 4

Why is chloramine in Triangle tap water?

Accepted Answer

Most Triangle utilities (Raleigh, Cary, Durham, Chapel Hill via OWASA) use chloramine instead of chlorine because it persists longer in the distribution system. You can taste it; standard carbon filters don't fully remove it. Catalytic activated carbon, used in our whole-home unit, does.

Question 5

Is there PFAS in Triangle drinking water?

Accepted Answer

Trace levels of PFAS have been detected in several Triangle utilities, especially those that draw from Cape Fear basin sources (Cary, Apex via Jordan Lake; Pittsboro). Levels are below current EPA enforceable limits but above the new 2024 health-based MCLs. NSF P473 certified RO systems remove 99%+ of PFOA/PFOS.

Question 6

Is Triangle municipal water actually hard?

Accepted Answer

No — Triangle municipal water averages 1.3-2.7 GPG (slightly hard or below). Raleigh Water draws from Falls Lake (~1.5 GPG); Cary draws from Jordan Lake (~1.7 GPG). The bigger municipal-water concerns are chloramine disinfection, trihalomethanes, and trace PFAS in some sources.

Question 7

Does Graham operate its own water treatment?

Accepted Answer

Yes — City of Graham Water Resources operates the regional treatment plant on Graham-Mebane Lake that also serves Mebane. Graham is the operator; Mebane is the partner customer. Chemistry: free chlorine, moderate hardness, upstream Haw River PFAS exposure.

Question 8

Why does Graham have PFAS in its finished water?

Accepted Answer

The Haw River watershed feeding Graham-Mebane Lake collects runoff and discharge from major Burlington-area textile plants and Greensboro-area industrial sites. PFAS compounds resist conventional treatment. RO at the drinking tap is the most reliable household removal; whole-home catalytic carbon adds an additional layer at every fixture.

Question 9

Do older Graham homes near downtown have lead pipe risk?

Accepted Answer

Yes — central Graham has substantial pre-1986 housing along S Main St, S Maple St, and the surrounding historic district. Lead solder in interior plumbing is a real concern. RO at the drinking tap handles both the PFAS exposure and any house-side lead leaching.

Water filtration for Graham homeowners.

What's in Graham's water

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Graham neighborhoods we serve

Built for Graham's water specifically

Whole-Home Filtration

Reverse Osmosis

Well Water Treatment

Specialty Services

We also install near Graham

Burlington

Mebane

Hillsborough

Carrboro

Common questions in Graham

The two reads that explain everything

Triangle Water Quality Report 2026

Complete Home Water System Guide

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