Question 1

How long does an install take?

Accepted Answer

Most whole-home + RO installs finish in 4-6 hours. The whole-home unit ties into your main water line; the RO mounts under your kitchen sink. We pull the permit, our NC-licensed plumber does the tie-in, and you get your system up the same day.

Question 2

How much does the Complete Home System bundle cost?

Accepted Answer

$2,699 installed during founder pricing through July 31, 2026. That includes the whole-home softener + carbon filtration AND the HW800 AlkaPro under-sink RO drinking water system. After July 31 the bundle reverts to retail (~$5,998 of equipment + install).

Question 3

What's the warranty on the equipment?

Accepted Answer

Two distinct warranties: the equipment itself is covered by Honest Water Co's manufacturer warranty (terms vary by component — see HW warranty doc). Our installation work — fittings, drain integration, code-compliant routing — is covered by RWP's lifetime workmanship warranty. Both apply at the same time but cover different things.

Question 4

Why is chloramine in Triangle tap water?

Accepted Answer

Most Triangle utilities (Raleigh, Cary, Durham, Chapel Hill via OWASA) use chloramine instead of chlorine because it persists longer in the distribution system. You can taste it; standard carbon filters don't fully remove it. Catalytic activated carbon, used in our whole-home unit, does.

Question 5

Is there PFAS in Triangle drinking water?

Accepted Answer

Trace levels of PFAS have been detected in several Triangle utilities, especially those that draw from Cape Fear basin sources (Cary, Apex via Jordan Lake; Pittsboro). Levels are below current EPA enforceable limits but above the new 2024 health-based MCLs. NSF P473 certified RO systems remove 99%+ of PFOA/PFOS.

Question 6

Is Triangle municipal water actually hard?

Accepted Answer

No — Triangle municipal water averages 1.3-2.7 GPG (slightly hard or below). Raleigh Water draws from Falls Lake (~1.5 GPG); Cary draws from Jordan Lake (~1.7 GPG). The bigger municipal-water concerns are chloramine disinfection, trihalomethanes, and trace PFAS in some sources.

Question 7

Where does Burlington tap water come from?

Accepted Answer

City of Burlington Water Resources draws primarily from Lake Mackintosh, supplemented by Stoney Creek Reservoir. Both are in the Haw River watershed — same general drainage as Graham-Mebane Lake. Chemistry: free chlorine, moderate hardness, PFAS exposure that's lower than Pittsboro but real.

Question 8

Is Burlington water as bad for PFAS as Pittsboro?

Accepted Answer

No — Burlington's PFAS levels are meaningfully lower than Pittsboro's. Burlington is upstream of most major PFAS dischargers in the Cape Fear basin, while Pittsboro is downstream and catches the full cumulative load. That said, Burlington's Haw watershed sources still show detectable PFAS above Falls Lake or Cane Creek levels — RO at the drinking tap is recommended.

Question 9

Do older Burlington neighborhoods like Beverly Hills have lead concerns?

Accepted Answer

Yes — Beverly Hills, Glencoe (the original mill village), West Davis St, and many central Burlington streets have substantial pre-1986 housing. Lead solder in interior plumbing is a real concern. The textile-mill-era housing stock here is among the older we serve.

Water filtration for Burlington homeowners.

What's in Burlington's water

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Burlington neighborhoods we serve

Built for Burlington's water specifically

Whole-Home Filtration

Reverse Osmosis

Well Water Treatment

Specialty Services

We also install near Burlington

Graham

Mebane

Hillsborough

Carrboro

Common questions in Burlington

The two reads that explain everything

Triangle Water Quality Report 2026

Complete Home Water System Guide

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