Question 1

How long does an install take?

Accepted Answer

Most whole-home + RO installs finish in 4-6 hours. The whole-home unit ties into your main water line; the RO mounts under your kitchen sink. We pull the permit, our NC-licensed plumber does the tie-in, and you get your system up the same day.

Question 2

How much does the Complete Home System bundle cost?

Accepted Answer

$2,699 installed during founder pricing through July 31, 2026. That includes the whole-home softener + carbon filtration AND the HW800 AlkaPro under-sink RO drinking water system. After July 31 the bundle reverts to retail (~$5,998 of equipment + install).

Question 3

What's the warranty on the equipment?

Accepted Answer

Two distinct warranties: the equipment itself is covered by Honest Water Co's manufacturer warranty (terms vary by component — see HW warranty doc). Our installation work — fittings, drain integration, code-compliant routing — is covered by RWP's lifetime workmanship warranty. Both apply at the same time but cover different things.

Question 4

Why is chloramine in Triangle tap water?

Accepted Answer

Most Triangle utilities (Raleigh, Cary, Durham, Chapel Hill via OWASA) use chloramine instead of chlorine because it persists longer in the distribution system. You can taste it; standard carbon filters don't fully remove it. Catalytic activated carbon, used in our whole-home unit, does.

Question 5

Is there PFAS in Triangle drinking water?

Accepted Answer

Trace levels of PFAS have been detected in several Triangle utilities, especially those that draw from Cape Fear basin sources (Cary, Apex via Jordan Lake; Pittsboro). Levels are below current EPA enforceable limits but above the new 2024 health-based MCLs. NSF P473 certified RO systems remove 99%+ of PFOA/PFOS.

Question 6

Is Triangle municipal water actually hard?

Accepted Answer

No — Triangle municipal water averages 1.3-2.7 GPG (slightly hard or below). Raleigh Water draws from Falls Lake (~1.5 GPG); Cary draws from Jordan Lake (~1.7 GPG). The bigger municipal-water concerns are chloramine disinfection, trihalomethanes, and trace PFAS in some sources.

Question 7

Where does Henderson tap water come from?

Accepted Answer

Henderson buys from Kerr Lake Regional Water System, sourced from John H. Kerr Reservoir on the Roanoke River. Chemistry: chloramine, moderate hardness. EWG's tap-water database flags Henderson finished water for elevated trihalomethanes (TTHMs), hexavalent chromium (chromium-6), and nitrate vs. Triangle averages.

Question 8

Is hexavalent chromium really elevated in Henderson tap water?

Accepted Answer

Yes — Henderson's Kerr Lake source historically tests at chromium-6 levels above the California public-health goal of 0.02 ppb (though under the EPA's looser total-chromium MCL). The combination with elevated TTHMs and nitrate is unusual for the Triangle region — Henderson is the most filtration-dependent municipal-water city we serve. RO at the drinking tap is strongly recommended.

Question 9

Are rural Vance County properties around Henderson on wells?

Accepted Answer

Most are — Vance County outside Henderson's city limits is heavily rural-residential with private wells. Well water in this area shows iron, manganese, and acidic pH. The municipal-vs-well split represents two very different filtration design problems.

Water filtration for Henderson homeowners.

What's in Henderson's water

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Henderson neighborhoods we serve

Built for Henderson's water specifically

Whole-Home Filtration

Reverse Osmosis

Well Water Treatment

Specialty Services

We also install near Henderson

Oxford

Franklinton

Youngsville

Creedmoor

Common questions in Henderson

The two reads that explain everything

Triangle Water Quality Report 2026

Complete Home Water System Guide

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