Question 1

How long does an install take?

Accepted Answer

Most whole-home + RO installs finish in 4-6 hours. The whole-home unit ties into your main water line; the RO mounts under your kitchen sink. We pull the permit, our NC-licensed plumber does the tie-in, and you get your system up the same day.

Question 2

How much does the Complete Home System bundle cost?

Accepted Answer

$2,699 installed during founder pricing through July 31, 2026. That includes the whole-home softener + carbon filtration AND the HW800 AlkaPro under-sink RO drinking water system. After July 31 the bundle reverts to retail (~$5,998 of equipment + install).

Question 3

What's the warranty on the equipment?

Accepted Answer

Two distinct warranties: the equipment itself is covered by Honest Water Co's manufacturer warranty (terms vary by component — see HW warranty doc). Our installation work — fittings, drain integration, code-compliant routing — is covered by RWP's lifetime workmanship warranty. Both apply at the same time but cover different things.

Question 4

Why is chloramine in Triangle tap water?

Accepted Answer

Most Triangle utilities (Raleigh, Cary, Durham, Chapel Hill via OWASA) use chloramine instead of chlorine because it persists longer in the distribution system. You can taste it; standard carbon filters don't fully remove it. Catalytic activated carbon, used in our whole-home unit, does.

Question 5

Is there PFAS in Triangle drinking water?

Accepted Answer

Trace levels of PFAS have been detected in several Triangle utilities, especially those that draw from Cape Fear basin sources (Cary, Apex via Jordan Lake; Pittsboro). Levels are below current EPA enforceable limits but above the new 2024 health-based MCLs. NSF P473 certified RO systems remove 99%+ of PFOA/PFOS.

Question 6

Is Triangle municipal water actually hard?

Accepted Answer

No — Triangle municipal water averages 1.3-2.7 GPG (slightly hard or below). Raleigh Water draws from Falls Lake (~1.5 GPG); Cary draws from Jordan Lake (~1.7 GPG). The bigger municipal-water concerns are chloramine disinfection, trihalomethanes, and trace PFAS in some sources.

Question 7

Where does Franklinton tap water come from?

Accepted Answer

Town of Franklinton draws from the Tar River basin (a different watershed than Raleigh's Neuse or Cape Fear). Chemistry: free chlorine, moderate hardness. The Tar basin has less PFAS exposure than the Cape Fear basin but more agricultural runoff than the Falls Lake watershed.

Question 8

How many Franklin County homes around Franklinton are on private wells?

Accepted Answer

The majority of rural Franklin County households outside Franklinton's town limits are on private wells — this is one of the heavier well-water counties in the Triangle service area. Well water typically shows iron + manganese, sometimes acidic pH below 6.5, occasional sulfur from organic-rich groundwater.

Question 9

Are older Franklinton homes at risk for lead solder?

Accepted Answer

Pre-1986 housing in central Franklinton (along Main St, College Ave, the older blocks east of the railroad) may have lead solder in interior plumbing. Franklinton's municipal supply is treated to limit leaching, but house-side conditions vary. We test before quoting any pre-1986 home.

Water filtration for Franklinton homeowners.

What's in Franklinton's water

Want this customized for your specific address?

Franklinton neighborhoods we serve

Built for Franklinton's water specifically

Whole-Home Filtration

Reverse Osmosis

Well Water Treatment

Specialty Services

We also install near Franklinton

Youngsville

Wake Forest

Rolesville

Creedmoor

Common questions in Franklinton

The two reads that explain everything

Triangle Water Quality Report 2026

Complete Home Water System Guide

Ready to see what's in Franklinton's water?